If you purchase one of our products we will ensure that your new products purchase reaches your doorstep as fast as possible with our express courier partners，your order will be shipped out within about 1-2 days.
If a delay occurs, we will always inform you promptly via email so that you can keep track of your order. Be assured that our customer service team will quickly respond to make your shopping experience as efficient as possible.
As a standard procedure to ensure fast & efficient delivery to your doorstep, we deliver all products through the strongest international courier companies including DHL, Fedex etc. As soon as your package ships we will email you with a verified tracking number to allow for easy tracking of each order in transit. Should there be any delay in shipment, one of our experienced customer service specialists will notify you.
SHIPPING TIMES & RATES
1. Standard Express Shipping (7 – 10 Days) $9.95 (ORDER OVER $99.00 FREE)
2. Fedex / DHL Express Shipping (2 – 5 Days) $21.95 (ORDER OVER $200.00 FREE)
INTERNATIONAL EXPRESS SHIPPING
We gladly ship to international and APO/FPO addresses on all product purchased through MHEHair. International deliveries usually require the same amount of time as deliveries within local country.
TRACKING YOUR ORDER
Once your payment has been cleared, you will receive an e-mail when your order has been processed (this may take up to 1-2 days). You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 2 days for the tracking information to show. In some rare case, there is a lag of the tracking information, Please contact us after the estimated delivery time.
SPECIAL NOTES
The time to shipping estimates are applicable to both domestic and international shipping, the buyer need to bear the custom duty.
Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
